Woodfin / Arden / 828-684-3611

Patient Resources

Join Our Mailing List. Stay Connected.

Please enter a valid email address.
Something went wrong. Please check your entries and try again.

New Patient Paperwork

  • Orthopedics, Orofacial (TMJ) & Balance: Intake Forms
  • Pelvic Health Intake Paperwork: Women || Men

Patient Outcome Measures

(to be filled out for new and established patients)

FAQ's

  • Do I need a referral from my doctor?   It depends on your insurance. Some insurance companies require prescriptions, others do not. We can verify your insurance benefits and let you know what your policy requires.
  • What do I need for my first appointment?   You will need to bring your photo ID, insurance card and your intake paperwork. Also, make sure to wear loose, comfortable clothing (i.e. gym wear).
  • Will I see the same therapist the whole time?   We will do our best to keep you with the same therapist the whole time you are with us. If scheduling doesn't permit, we will schedule you with no more than 2 therapists.
  • How long are the appointments?   Roughly an hour - a little bit longer for your first appointment.
  • What is your cancellation policy?   We require at least 24 hours notice if you have to cancel or reschedule an appointment - this allows us to fill your slot for another patient in need of treatment. There is a $35.00 fee, not covered by insurance, for appointments cancelled without 24 hours notice. In some instances, rescheduling your appointment within the same calendar week (M-F) will allow us to waive the fee.
  • Do you offer payment plans?   Yes! Payment plans are interest free as long as regular payments are made monthly. We will work with you to fit your needs.
  • What if I don't have insurance?   If you don't have insurance, it doesn't mean you can't get physical therapy. Please call our office for our uninsured rates.
  • How many visits will I need?   It depends. Your therapist will put together a personalized program to help you get back to feeling 100%. Thus, visits are based on your own personal needs.

Insurance Information/Terminology

Cornerstone Physical Therapy participates with many health insurance plans, HMO's, PPO's and Worker's Compensation networks. For the most current list of our insurance contracts please contact our office. As a courtesy to you, we will verify your insurance benefits before you come in so that you know what your physical therapy sessions will cost.

Disclaimer: Your insurance reserves the right to alter your benefits at any point in time and benefits are determined at the time the claim is received.

  • Deductible: Amount set by your insurance company that you must pay before they pick up any part of the cost.
  • Co-insurance: The amount you are required to pay after meeting your deductible. It is a set percentage of the charges and your insurance company pays the other percentage.
  • Co-payment: Amount set by your insurance company that you pay each visit and they cover the remaining amount of the charges for the visit.
  • Prior-Authorization: Certain insurance companies require that we submit for authorization for visits. Typically, they give us a date limit and/or a certain number of visits allowed. If more visits are needed beyond this time limit or visit limit, we can ask for more.
  • Out of Pocket Maximum (OOPM): Amount set by your insurance company for the amount of money you have to pay out of pocket in any given policy/calendar year. There are both in- and out- of network OOPMs. Some plans include the deductible and co-payments in the OOPM, others do not.
  • Visit Limitations: Some insurance companies put limitations on the number of visits they will allow each policy/calendar year. If visits are based on Medical Necessity, it means that if your therapist and doctor agree that services are medically necessary then the insurance company will most likely cover the service.
  • Policy Year vs Calendar Year: Policy Year: 12-month timeframe that runs differently than the calendar (ex. July-June). This means that your deductible does not start over at the beginning of the year, it means that it will start over when your policy year starts over. Calendar Year: runs the traditional calendar year (January - December)
  • Referral Requirements: Some insurance policies do not require a referral from a physician, while others absolutely do require a referral.Ex: Medicare requires a referral from a physician (cannot be a dentist, chiropractor, etc.)
  • Hospital vs. Professional/Office: Benefits vary for locations based on the setting of the physical therapy clinic.
  • Assignment of Benefits: Our best estimation of your insurance benefits based on what your insurance company has told us.

 

If you have any questions about your insurance policy and what it covers, please contact Adrienne, our billing manager, or Alisha, our billing assistant, and either one of them would be happy to help you.